Returns & order issues
Choose the information for your product type before requesting a return. For a damaged, defective or incorrect item, contact us with your order number and clear photos.
How to start a return
- Contact us firstEmail ovlight2026@outlook.com or WhatsApp with your order number, the lamp and the reason. Add photos if it arrived damaged, defective or incorrect.
- We review itWe reply with return instructions for your lamp. Please do not send anything back before you have them.
- Send it backReturn the lamp in its original condition, with its original packaging and accessories when possible.
- RefundAfter we receive and inspect the return, approved refunds go back to your original payment method.
Want a different color or model? The fastest way is usually to return the original and place a new order once the return is approved. Eligibility, the return window and return shipping are set out in the Refund policy.
Ready-made lamps
30-day risk-free returns for ready-made lamps in original condition. Contact us first and we will send return instructions; full terms are in the Refund policy.
Made with your image
Personalized lamps are made with your chosen image, so they are excluded from change-of-mind returns. If one arrives damaged, defective or incorrect, contact us and we will look at it with you.
Damaged, defective or incorrect?
Send your order number with clear photos of the item and the packaging. Keep the packaging while we review it.
How to start
Write to ovlight2026@outlook.com or WhatsApp with your order number and what happened. Please contact us before sending anything back.
Damage from an accident is handled differently from a product defect. See Warranty & product support. Shipping & delivery · Contact
Still need help?
Tell us your order number or the lamp you are asking about, and we will look at it with you.