Warranty & product support
If your lamp develops a problem, contact us with proof of purchase and a description of the issue. Our 3-year limited warranty covers manufacturing defects, material-related defects, and electrical component issues under normal use.
What the warranty covers
Covered
- Structural defects
- Electrical component failure under normal use
- LED system malfunction
Not covered
- Damage from misuse or accidents
- Improper installation or handling
- Normal wear and tear
- Unauthorized modifications
What we provide
- Repair or replacement when applicable
- Technical support
- After-sales help for qualified issues
How to request support
- Try troubleshootingIf the lamp does not turn on, start with Troubleshooting.
- Send the detailsYour order number and proof of purchase, a short description, and clear photos or a short video to ovlight2026@outlook.com.
- We tell you what happens nextPlease keep the lamp and its packaging, and contact us before returning anything.
The warranty period and full terms are in our Shipping policy under Warranty & Guarantee.
If something is wrong
Describe the problem, include your order number and proof of purchase, and add clear photos where they help. We will tell you what happens next for your lamp.
Damage and defects
A damaged parcel, a manufacturing defect and accidental damage are handled differently. Contact us before returning anything.
Still need help?
Tell us your order number or the lamp you are asking about, and we will look at it with you.