Support

Shipping & delivery

Check how an order moves from processing to shipment, then delivery. Personalized lamps involve additional steps, so please review the information for the product and destination you choose.

  1. 1

    Order received

    Processing happens before your parcel is handed to a carrier.

  2. 2

    Preparation

    Personalized lamps involve additional steps. Check the information for your lamp.

  3. 3

    Shipped

    A shipping confirmation means your parcel has entered the shipping stage.

  4. 4

    Delivered

    Delivery estimates are separate from processing and production.

What to expect

Cost

  • Shipping to US addresses is free.
  • Taxes are calculated at checkout.

Processing

  • Every order is processed before it ships.
  • Custom and made-to-order lamps need additional processing time.

Tracking

  • You receive a tracking number by email once your order ships.
  • Status unclear? Send us your order number.

Address changes

  • Contact us as soon as possible.
  • An address can be changed until the order has a tracking number.

International orders

  • Destinations and costs are shown at checkout.
  • Customs duties, VAT or import taxes may apply and are set by the destination country.

Delays & dates

  • Delivery dates are estimates, not guarantees; weather, customs and carriers can cause delays.
  • Need a lamp by a date, such as for Halloween? Ask us before you order.

Damaged parcel

  • Keep the packaging.
  • Send your order number with clear photos of the lamp and the parcel.

Delivered but not found?

  • Check around the delivery area and with neighbors.
  • Then contact us with the tracking details.

Current processing and delivery estimates are in our Shipping policy.

Estimated delivery by lamp type

LampPreparationTransit (continental US)Shipping
Ready-made lamps1–3 business days9–13 business daysFree
Haunted Glow Halloween lamps3–7 business days9–13 business daysFree
Custom photo lampsMade to order9–13 business daysFree

Each product page shows an estimated arrival range for an order placed today. Estimates come from our Shipping policy and product pages; they are not guarantees.

Ordering for a specific date? Ask us first.

Ask about delivery

Still need help?

Tell us your order number or the lamp you are asking about, and we will look at it with you.

Contact OVLIGHTHelp center