How can we help?
Answers before you buy, and help after your lamp arrives.
Ordering & payment
Add to cart or Buy now on any ready-made lamp page; pay on Shopify’s secure checkout.
Visa, Mastercard, Amex, Discover, PayPal, Shop Pay, Google Pay. Prices in USD.
AnswersCustom photo lamps
Preview your photo on the Drum or the Column in 3D, right on the lamp’s page.
Made to order. Photo tips in the help center.
AnswersShipping & delivery
Free US shipping, with tracking.
Tracking number by email once your order ships.
AnswersReturns & damaged items
30-day risk-free returns on ready-made lamps.
Arrived damaged? Keep the packaging and send photos of the lamp and the parcel.
AnswersWarranty
3-year limited warranty against manufacturing defects.
Send your order number with photos or a video.
AnswersProduct & care
Size and materials on every lamp’s page.
Lamp not turning on? Start with troubleshooting.
AnswersTrade & projects
Designers, hospitality, retail and workspaces.
Send models, quantities, destination and date.
AnswersContact us
WhatsApp · include your order number
Contact page